For Covid - 19 updates, please visit the official Government website www.sacoronavirus.co.za

Compare Listings

Property.CoZa Knowledge Base & Support

Search
Generic filters
Exact matches only
Support Banner

How Do I Add a New Listing

How Do I Add a New Listing V2.3 There are two ways to add a Listing: • Capture the information...

Continue reading
Support Banner

HOW DO I ADD A NEW USER V2.0

A new agent is added on LMS to have access to Navigator and all other Property.CoZa systems...

Continue reading
Support Banner

How Do I Edit General Information For a Listing

How Do I EDIT GENERAL Information for a Listing - V2.1 • Select the listing that you want to...

Continue reading
Support Banner

How Do I Search For a Listing?

HOW DO I SEARCH FOR A LISTING V2.0 These are the options available to use when searching. Step 1:...

Continue reading
Support Banner

How do I See Matchmaking?

HOW DO I SEE MATCHMAKING V2.0 Remember, too much information added to a buyer/tenant will result...

Continue reading
Support Banner

How Do I See My Notifications on Navigator & LMS?

HOW DO I SEE MY NOTIFICATIONS on NAVIGATOR AND LMS V2.1 • Notifications are added to the...

Continue reading
Support Banner

How Do I View a Brochure

HOW DO I VIEW A BROCHURE V2.6 TO VIEW A...

Continue reading
Support Banner

How Do I Rotate or Move a Photo Position

HOW DO I ROTATE OR MOVE A PHOTO POSITION V2.6 A Maximum of 30 photos will upload to the website....

Continue reading
Support Banner

Setting and Editing Listing Activation & Expiry Dates

LISTING DATES - CREATE or EDIT: Upon loading a new listing, the following dates are...

Continue reading
Support Banner

Understanding the LMS listing STATUSES as well as the colours of the portals next to each listing name on the LISTING DASHBOARD v1.3

Understanding the LMS listing STATUSES as well as the colours of the portals next to each listing...

Continue reading
Support Banner

Creating a Property.CoZa Email Signature

To create your Property.CoZa e-signature, login to LMS and open the menu on the left-hand side of...

Continue reading
Support Banner
  • FAQ
  • April 2, 2020
  • V 1.0

FAQ – Navigator and CRM

NAVIGATOR My agent’s Navigator is blocked. Solution: How to reset an agent’s...

Continue reading
Support Banner

Knowledge Base Procedure

Property.CoZa Knowledge Base V1.5 On Navigator, when selecting Knowledge Base, it opens to...

Continue reading
Support Banner

LMS Referral Manual

An automated request from one Property.CoZa Agent to another Property.CoZa Agent to manage a...

Continue reading
Support Banner

Navigator User Manual – Agents

Navigator is the IT platform where one gains access to all other Property.CoZa web-based systems....

Continue reading
Support Banner

Treasuremap User Manual – Agents

Treasure Map is the Property.CoZa platform which tracks the progress of transactions from a New...

Continue reading
Support Banner

Property24 Photo Listings

Picture-perfect images promote your listing on the websites, making them to stand out on the result...

Continue reading
Support Banner

Property24 Quality Listings

A well-worded, descriptive property overview can encourage potential Buyers to engage with your...

Continue reading
Support Banner

Property24 Groups Open Mandate Listings

Duplicate listings due to open mandates are a major detractor from a property portal’s user...

Continue reading
Support Banner

Show House Manual V2.0

Why a SHOW HOUSE? It is an opportunity that you create not only to sell the property but also to...

Continue reading
Support Banner

Navigator User Manual – Franchisee/Office Admin/Sales Manager

Navigator is the IT platform where one gains access to all other Property.CoZa web-based systems....

Continue reading
Support Banner

Treasuremap User Manual v1.31 – Franchisee/Office Admin/Sales Manager

Treasure Map is the Property.CoZa web based, platform which tracks the progress of transactions...

Continue reading
Support Banner

Angel Diamond Guide

Download Angel Diamond...

Continue reading
Support Banner

Agent Offering Brochure March 2016

Download Agent Offering Brochure March...

Continue reading
Support Banner

PropertyCoZa Agent Offering

Download PropertyCoZa Agent...

Continue reading
Support Banner

Diamond Registration Form

Download Diamond Registration...

Continue reading
Support Banner

Brochure Folder A4

Download Brochure Folder...

Continue reading
Support Banner

Profile

LMS Training Video - Profile...

Continue reading
Support Banner

Overview of The LMS Dashboard

LMS Training Video - Overview of The LMS Dashboard...

Continue reading
Support Banner

The Listing Dashboard – Your Listings

LMS Training Video - The Listing Dashboard - Your Listings...

Continue reading
Support Banner

How to Create a Listing

LMS Training Video - How to Create a Listing...

Continue reading
Support Banner

How to Edit a Listing – Listing Editor

LMS Training Video - How to Edit a Listing - Listing Editor...

Continue reading
Support Banner

How to Create a Buyer / Tenant

LMS Training Video - How to Create a Buyer / Tenant...

Continue reading
Support Banner

Matchmaking – Matching a Buyer to a Listing

LMS Training Video - Matchmaking - Matching a Buyer to a Listing...

Continue reading
Support Banner

Preparing a Listing Before Capturing on LMS

LMS Training Video - Preparing a Listing Before Capturing on LMS...

Continue reading
Support Banner

CRM System – Part 1 Introduction

CRM System - Part 1 Introduction...

Continue reading
Support Banner

CRM system – Part 2 Advanced Contact Features

LMS CRM System - Part 2 Advanced Contact Features...

Continue reading
Support Banner

CRM System – Part 3 Advanced Campaign Features

CRM System - Part 3 Advanced Campaign Features...

Continue reading
Support Banner

CRM System – Part 4 Importing Contacts

CRM System - Part 4 Importing Contacts...

Continue reading
Support Banner

CRM System – Part 5 How to Set Your Printer Settings

CRM System - Part 5 How to Set Your Printer Settings...

Continue reading
Support Banner

Property.CoZa Corporate Identity Manual V 2.6 Zipped (Compressed)

Download Property.CoZa Corporate Identity Manual V 2.6 Zipped...

Continue reading
Support Banner

Guidelines for using FOR SALE 600X400 Correx Boards and Stickers – version 2.3 (2017)

Download Guidelines for using FOR SALE 600X400 Correx Boards and Stickers - version 2.3...

Continue reading
Support Banner

Guidelines for using FOR SALE 600X450 Correx Boards and Stickers – version 2.3 (2017)

Download Guidelines for using FOR SALE 600X450 Correx Boards and Stickers - version 2.3...

Continue reading
Support Banner

Guidelines for using ON SHOW 600X400 Correx Boards and Stickers – version 2.3 (2017)

Download Guidelines for using ON SHOW 600X400 Correx Boards and Stickers - version 2.3...

Continue reading
Support Banner

Manual for Business Cards

Download Manual for Business...

Continue reading
Support Banner

How To Create a Personal Property.CoZa Facebook Page

Download How To Create a Personal Property.CoZa Facebook...

Continue reading
Support Banner

Guidelines on using Social Media and LMS Share to Facebook

Download Guidelines on using Social Media and LMS Share to...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 4

Lockdown Motivational Videos - Day 4...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 5

Lockdown Motivational Videos - Day 5...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 6

Lockdown Motivational Videos - Day 6...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 7

Lockdown Motivational Videos - Day 7...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 8

Lockdown Motivational Videos - Day 8...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 9

Lockdown Motivational Videos - Day 9...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 11

Lockdown Motivational Videos - Day 11...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 12

Lockdown Motivational Videos - Day 12...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 13

Lockdown Motivational Videos - Day 13...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 14

Lockdown Motivational Videos - Day 14...

Continue reading
Support Banner

Lockdown Motivational Videos – Day 19

Lockdown Motivational Videos - Day 19...

Continue reading
Support Banner

SESSION TIMED OUT V2.2

• A session timed out is when you have remained on a system for too long and the ticket allocated...

Continue reading
Support Banner

How Do I Add a Show Date

HOW DO I ADD A SHOW DATE V2.7 Adding a show date can be done in Step 7 of 11 when in View/Edit...

Continue reading
Support Banner

How Do I Log a Support Ticket

How do I log a Support ticket V1.1 • The Support Ticketing system is only available for Office...

Continue reading
Support Banner

How Do I Obtain My Login Information

HOW DO I OBTAIN MY LOGIN INFORMATION v1.0 The agent’s login information is provided by the...

Continue reading
Support Banner

How Do I Import my Database on CRM

How do I Import my database on CRM V1.7 If a database for a Group (Sellers/Buyers) is not...

Continue reading
Support Banner

How To Interpret The Spam Quarantine Report (SpamTitan)

How to interpret the Spam Quarantine Report (SpamTitan) V2.2 Property.CoZa uses a third-party to...

Continue reading
Support Banner

How To Edit The Listing Activation and Expiry Dates

HOW TO EDIT THE LISTING ACTIVATION AND EXPIRY DATES V2.5 Upon loading a new listing, the...

Continue reading
Support Banner

How to Set a Listing With a Future Date

How to set a listing with a future date V1.1 Listings captured with a future date will most often...

Continue reading
Support Banner

How to Make a Listing Inactive

How to make a listing Inactive V1.0 Also see: • Understanding the LMS listing Statuses on the...

Continue reading
Support Banner

How To Clear Your Browsing History & Cache

How to clear your browsing history and cache V2.0 The days when the internet was a series of...

Continue reading
Support Banner

How to Prepare Before Listing on LMS

How to Prepare before Listing on LMS (Also a Video Tutorial) V2.7 Subsequent to the Video...

Continue reading
Support Banner

How To Capture a Listing In a DRAFT Format

How to capture a listing in a DRAFT format V1.0 Capturing a listing in the DRAFT format is exactly...

Continue reading
Support Banner

How do I send or accept Referrals V1.3

How do I send or accept Referrals V1.3 To send a referral: The agent can do the capturing of...

Continue reading
Support Banner

How To Read The Listing Status Results

How to read the listing status results V1.0 Also see: • Understanding the LMS listing...

Continue reading
Support Banner

How To Expire a Listing Prior To The Initial Expiry Date

How to Expire a listing prior to the initial expiry date V1.1 Also see: • Understanding the...

Continue reading
Support Banner

How Do I See All The Buttons On My Screen

HOW DO I SEE ALL THE BUTTONS ON MY SCREEN V1.1 Sometimes a user will not be able to see a button...

Continue reading
Support Banner

Clarifying Different Refferal Terms

CLARIFYING DIFFERENT REFERRAL TERMS V1 (Includes Joint mandates, Closed Estates and...

Continue reading
Support Banner

How to Check and Verify a Property Address on Google Maps

How to check and verify a property address on Google Maps V1.2 In Step 1 (Property Address) when...

Continue reading
Support Banner

How to Read The Portal Feed OR Website Status Results

How to read the portal feed OR website status results V1.1 Also see: • Understanding the LMS...

Continue reading
Support Banner

HOW TO USE DMS EFFECTIVELY V1.1

The Document Management System or DMS is a system where documents can be obtained and downloaded...

Continue reading
Support Banner

How to prepare a Buyer brochure of up to six Listings from Matchmaking V1.1

Select Buyers/Tenants and highlight the Buyer/Tenant you wish to match to Listings. There are...

Continue reading
Support Banner

How do I produce a Full Property Listing Report? V1.0

Once you have captured a listing, you may want to print a copy of the listing details to keep on...

Continue reading
Support Banner

How do I know if a property has already been listed on LMS? V1.0

Our LMS has a listing import function which will reveal previous listings of a property that has...

Continue reading
Support Banner

MARKETING & BRANDING Procedure v2.0

In order to have access to the MARKETING & BRANDING material, please follow these...

Continue reading
Support Banner
  • FAQ
  • December 14, 2020
  • V 1.0

AGENT NEW APPOINTMENTS, TRANSFERRING FROM, TRANSFERRING TO, REJOINING AND DELETING WHEN THEY LEAVE THE GROUP V1.0

AGENTS PROCEDURES AND PROFILES (only possible for OAs and SMs) New appointments...

Continue reading
Support Banner
  • FAQ
  • December 14, 2020
  • V 1.0

CREATING A TEAM ON LMS V1.0

1. Select the Agency in which the team must be created e.g. Blouberg (IF YOU HAVE MORE THAN ONE...

Continue reading
Support Banner

How do I check why my listing is not feeding to P24 or PP V1.2

If you are not sure that you have all the information for your listing, do not save. The listing...

Continue reading
Support Banner

HOW DO I PRINT OR EMAIL A BROCHURE V2.0

PRINTING A BROCHURE: Before you print a brochure, make sure that your printer settings are...

Continue reading
Support Banner

How to use CRM Automatic Messages V1.0

Choose the automatic messages you want to send via email to your clients, saved as contacts on your...

Continue reading
Support Banner

How to resize a profile photo for LMS

Please note: Anything below 500kb is normally too small for a profile photo. Anything...

Continue reading
Support Banner

Procedures for when a team splits V1.0

PLEASE NOTE: The reason for a number of listings remaining on portals is due to teams not being...

Continue reading
Support Banner

Android Cellphone Email Setup

Please Note: 1.Before attempting the setup, please ensure that the Gmail/Mail app is...

Continue reading
Support Banner

Mailbox is full Outlook 2010

Server space is expensive, so agents unfortunately only have a limited amount of space on the...

Continue reading
Support Banner

Mailbox is full Outlook 2016

Changing your sync settings on Outlook 2016 Server space is expensive, so agents unfortunately...

Continue reading
Support Banner

Add Your Account to Outlook 2010/2013

If you haven’t run Outlook yet, click Next to start setup. Select Yes to add an email...

Continue reading
Support Banner

Setting up your email account on Thunderbird

You can download Thunderbird here: https://www.thunderbird.net/en-US/ Once downloaded and...

Continue reading
Support Banner

iPhone Email Setup

Before attempting the setup, please ensure that the mail program/app is updated. Add Mail...

Continue reading
Support Banner

PROPERTY24 GUIDELINES FOR LISTINGS AND VIRTUAL TOURS V2.0

Property24 has specific guidelines to improve quality scores on their website for listings, and...

Continue reading
Support Banner

WHAT TO CHECK WHEN THERE IS AN ERROR WITH A LISTING:

ADDRESS VALIDATION: If the address in the Property Location is not automatically populating...

Continue reading
Support Banner
  • FAQ
  • August 11, 2021
  • V 1.0

HOW TO SAVE YOUR vCard TO YOUR PHONE V1.1

• From your profile on LMS, click on the V-Card. • Forward your vCard to your mobile...

Continue reading
Support Banner

PHOTO QUALITY V1.2

What makes a great real estate photo that will attract buyers? Your photos are your most important...

Continue reading
Support Banner

Full status and ‘career’ Intern Agents must complete their qualifications by 30th June 2022 – ETD 001/2020

The EAAB recently circulated their practice note ETD 001/2020 (1 July 2021) stating the...

Continue reading